At Haven Livo, we work with trusted suppliers and fulfillment partners to deliver your order safely and as quickly as possible. Below you’ll find all the important information about our shipping process.
📦 Processing Time
All orders are processed within 1–3 business days. Once your order is confirmed, it is sent to our fulfillment center for preparation and packaging. During peak seasons (Black Friday, holidays), processing may require an additional 1–2 business days.
🚚 Shipping Time
Since we work with multiple U.S. and international fulfillment partners, delivery times may vary depending on the product and destination. Estimated delivery times: United States: 7–14 business days Canada: 7–15 business days United Kingdom & Europe: 8–18 business days Australia & New Zealand: 10–20 business days Most customers receive their order earlier than expected.
🌍 Worldwide Shipping
Yes — we ship worldwide! If your country is not available at checkout, please contact us and we will do our best to assist.
📫 Order Tracking
As soon as your order ships, you will receive a tracking number via email. Tracking information may take 1–3 days to update. If you don’t see updates, don’t worry — the package is still moving through the carrier system.
📦 Multiple Items in One Order
If your order includes multiple products, they may arrive in separate packages to speed up delivery times.
❗ Delayed or Lost Packages
If your order is delayed or hasn’t arrived within the estimated timeframe: 1) Email us at support@havenlivo.com, 2) Include your order number and tracking link, 3) Our support team will investigate and resolve the issue. We will replace or refund lost packages according to our policy.
📮 Incorrect Address
Please double-check your shipping address at checkout. If the address is incorrect and the package has already shipped, we cannot guarantee redelivery. Contact us immediately if you need to correct your address.
💬 Need Help?
Our support team is here for you. 📧 Email: support@havenlivo.com We respond within 24 hours.